
Net promoter scores for SMEs
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Written by Kieran McNeill
ComScore estimates that by 2020, 50% of all searches will be voice activated. The revolution is coming.
I have a confession. Every morning I am woken by the voice of a female who tells me to get out of bed and reels off any pressing matters I must see to during the day ahead.
Alexa is her name and robotic voice activated responses are her game. In the past few days she has recited cat facts to my son, played and won a Harry Potter quiz with us and she also reminded me that I needed to make a packed lunch for a school trip.
She has also misheard me and accidentally played relaxing songs for the bath (she has this as a playlist - it’s very Coldplay and Ed Sheeran centric).
Apart from Siri, the standalone units include Amazon's Alexa, which has 70% market share, Google Home which has 23.8% share and also Apple's Homepod, a more recent entrant into the market.
ComScore estimates that by 2020, 50% of all searches will be voice activated. The revolution is coming.
Much like the transition from desktop to mobile searches (which now stands at desktop 48.74% and mobile and tablet 51.26%), changes in the way we search for things are happening at an astonishing pace and you and your business need to be prepared for them.
You now have a mobile optimised website, so this is the next logical step for consideration on your marketing plan.
Alexa offers voice activated searches, this can be very handy for things like where’s the nearest pub? and what time does Tesco open? What is worth remembering is that these searches use Bing, the arch nemesis to Google.
Voice searches are likely to be longer than typed text-based searches. Target your content towards longer search terms and have a good FAQ section that is well optimised.
Featured snippets are snippets that appear at the very top of your search results in a box. They are the summary of an answer to a question and the answer is displayed above all other results. The text is extracted from the webpage that the content is being pulled from.
Having your website display as a snippet means your website is the most highly ranked above all in the search engine and gives the user the most relevant information necessary to answer their question.
To find out more about how Scaramanga can help with voice activated searches and optimizing your reach beyond the keyboard search get in touch!